- Cancel early. Notice periods run from 48 hours to five days before your billing date, and some programs bill renewals early.
- Cancel everything. At Hers, Mochi and some others, the membership and the medication plan are separate subscriptions.
- Expect little back once medication ships. Most programs will not refund dispensed medication, and several say all sales are final.
- Be wary of prepaying. At AltRx and Embody multi-month plans cannot be refunded at all; others refund only unshipped months.
- Keep proof: a screenshot or email confirming the cancellation is your best protection if a charge follows.
Every program's terms at a glance
| Program | Notice to cancel | What can be refunded |
|---|---|---|
| TotalRx | 72 hours before billing | Full refund if not approved; unshipped months on multi-month plans, pro rata |
| Ro | 48 hours before renewal | Membership fees already paid are not refunded |
| Hers | 48 hours before processing | Membership and medication plans cancelled separately |
| Hims | 2 days before billing | First month's membership non-refundable; medication only within 48 hours of first payment; nothing after shipping 6 |
| LifeMD | Before renewal, by email or portal | Mostly final; pro rata if found ineligible at the first visit; 10% guarantee after 12 months with conditions 4 |
| Mochi | In account or by phone, not email | Medication final once sent to the pharmacy; membership at Mochi's discretion 5 |
| Eden | 48 hours, self-serve in the portal | See Eden's current terms |
| Noom | Before the 12-week renewal | No refund once a prescription is written; renewals not refundable |
| MEDVi | 72 hours, by email or portal chat | See MEDVi's current terms |
| SkinnyRx | 5 days before renewal | Full refund before the provider completes review; nothing after fulfilment begins |
| AltRx | 72 hours (its terms say 48) | All sales final; partial refund only after medical disqualification; multi-month plans never 1 |
| Embody | 72 hours | All sales final; partial refund only after medical disqualification; multi-month plans never 2 |
| WellMedr | Any time, no retention call | Full refund if not approved or before the pharmacy starts; prepaid months pro rata 3 |
From each program's published terms, read October 11 to 19, 2026. Terms change; check the current version before you rely on it.
How to cancel without a surprise charge
- Find your next billing date and count back the notice period. Some programs can charge a renewal early, so allow a few extra days.
- Cancel every subscription. If the program has a membership and a medication plan, cancel both, and cancel the medication before the next refill is sent to the pharmacy.
- Use the method the program accepts. Mochi, for example, does not accept cancellation by email 5; AltRx and Embody accept email, phone or portal 12.
- Get it in writing. Save the confirmation email or take a screenshot of the cancelled subscription, with the date.
- Watch your statement for the next billing date, and act straight away if a charge appears.
Prepaid plans: the biggest refund risk
Three-, six- and twelve-month plans are cheaper per month, and many programs push them hard. The risk is what happens if the medication does not suit you, you need to stop for medical reasons, or deliveries go wrong. Terms differ sharply:
- No refund at all: AltRx and Embody say multi-month plans are non-refundable in whole and in part 12.
- Unshipped months refunded: TotalRx refunds months not yet shipped, pro rata, and WellMedr refunds unearned future months 3.
- Case by case: Mochi refunds part-used periods only at its discretion 5.
Customer reviews include people who prepaid for a year of a product that did not work for them and could not get money back. Start month to month, and prepay only once you know the medication and the service work for you.
Money-back guarantees: read the conditions
- LifeMD refunds the program fee if you do not lose 10% of your weight, but only after 12 continuous months, with every consultation attended, labs completed and weight logged weekly, and minus program costs already incurred 4.
- SkinnyRx offers a guarantee after 90 days if your weight has not dropped, with weekly logging in its app and a claim window of 14 days.
- WellMedr advertises a 90-day money-back guarantee, but its written refund policy says a lack of results does not by itself qualify for a refund 3. The written policy is what will be applied.
If you are charged after cancelling
- Contact the program first, with your cancellation proof, and ask in writing for the charge to be refunded.
- If it refuses or does not reply, dispute the charge with your card issuer. For a credit card, do it in writing within 60 days of the statement that first shows the charge; the FTC explains how 7.
- Report it. Complaints to your state attorney general, the FTC and the BBB create a record. In July 2026 the FTC, California and Utah sued Hims & Hers over subscription charges and cancellation, which shows regulators are watching this; the company denies the allegations 8.
Clear terms are a good reason to choose one program over another. Our #1 pick, TotalRx, refunds you in full if a clinician does not approve you, refunds unshipped months on longer plans, and lets you cancel any time with 72 hours' notice.
Questions and answers
How do I cancel Ro?
Online or by email, at least 48 hours before your renewal. Ro does not refund membership fees already paid.
How do I cancel Hers or Hims?
In the app or online under My Subscriptions, by email or by phone, at least two days before your next billing date. At Hims, cancelling the membership also cancels the medication plan; cancelling only the medication does not cancel the membership.
How do I cancel Mochi?
In your account or by phone. Mochi says email requests are not valid. Cancel the membership and the medication subscription separately.
Can I get a refund if I am not approved?
At most programs, yes, at least in part. TotalRx and WellMedr refund the first payment in full if the clinician does not approve you. AltRx and Embody refund only the unused portion after a medical disqualification, minus services provided.
Can I get a refund if the medication does not work?
Rarely. LifeMD has a 10% weight loss guarantee after 12 months with strict conditions, and SkinnyRx has a guarantee after 90 days with logging requirements. WellMedr's written policy says a lack of results does not by itself qualify, despite its advertised guarantee.
What if I am charged after cancelling?
Contact the program with your cancellation proof and ask for a refund in writing. If that fails, you can dispute the charge with your card issuer, and you can complain to your state attorney general or the FTC.
Is it better to prepay for three or twelve months?
Only once you know the medication suits you and the program delivers reliably. Prepaid plans save money, but at several programs they cannot be refunded if you need to stop.
Keep reading
Sources
- AltRx: refund and cancellation policy (updated August 25, 2026)
- Embody: refund policy (updated August 25, 2026)
- WellMedr: refund and cancellation policy
- LifeMD: weight management program refund guidelines
- Mochi Health: terms and conditions (updated September 22, 2026)
- Hims & Hers: terms and conditions (archived October 1, 2026)
- FTC: how to dispute a credit card charge
- Hims & Hers: response to the FTC lawsuit (2026)
How we write our guides. We read the manufacturers' prescribing information, FDA and other official sources, published trials and each provider's own pricing and policies, and link to them so you can check our work. Figures were correct when we last checked them on October 19, 2026; prices and rules change often, so confirm them before you act. Medical disclaimer. This guide is general information, not medical advice, and no one at ProviderCompare is your clinician. Talk to a licensed healthcare professional before starting, changing or stopping any medication. Compounded GLP-1 medications are not FDA-approved and do not undergo FDA review for safety, effectiveness or quality. Brand names are trademarks of their owners, used for identification only.